Troubleshooting the Endeavor Series UPS (1-3kVA)

View Endeavor UPS User's Manual
Symptom Possible Cause What to do
UPS will not turn onOn /Off /Test button not pushedPress and release the On/Off/ Test button to start UPS
UPS operates in battery mode only, even though there is normal AC presentInput AC circuit breaker is trippedReset circuit breaker by pressing the plunger back in. If the AC circuit breaker trips after UPS starts up, reduce the load on the UPS
Fault LED is illuminatedUPS has detected an internal faultCall for service
The On-Line LED is illuminated, but there is no outputThe UPS is being controlled via its communications portDisconnect the computer cable from the UPS and press the On button. If UPS works normally, the software has control of the UPS
UPS does not provide the expected runtimeThe batteries may be weak or at the end of useful service lifeCharge the batteries for 8 hours and retest . -If the runtime is still less than expected, the batteries may need to be replaced, even though the Weak/Bad Battery LED is not illuminated
Weak/Bad Battery LED is illuminatedLoose connections at the batteries, Weak batteries, Bad batteriesCheck battery connections, charge the batteries for 8hours and then retest, replace the batteries
Overload LED is illuminated and a constant alarmThe load has exceeded the UPS's capacityCheck the specifications (see section 8 in user's manual). Remove part of the load
The On-Line LED is illuminated and Load Segment 1 has an output, but there is no output from Load Segment 2The output breaker for Load Segment 2 is tripped , Load Segment 2 was turned off by the software or the SNMP cardReset the output breaker for Load Segment 2, turn on Load Segment 2 by the software or the SNMP card


Troubleshooting the Endeavor Series External Battery Packs (1-3kVA UPS)

View Endeavor Battery Pack User's Manual
Symptom Possible Cause What to do
The Charger Active LED is not on.1. The input power cord is not plugged into the AC wall outlet.
2. No commercial power available.
3. No AC voltage at the AC wall outlet.
4. Internal charger fault.
1. Plug the input power cord into the AC wall outlet.
2. Once commercial power is available recheck the LED.
3. Check the circuit breaker at the service panel to see if it is tripped.
4. Call for Service.
The DC Breaker On LED is not on.1. The DC circuit breaker is in the Off position.
2. The DC circuit breaker is tripped.
3. The internal battery wires are disconnected.
4. Internal fault.
1. Turn the DC circuit breaker to the On position.
2. Reset the DC circuit breaker.
3. Reconnect the internal battery wires.
4. Call for Service.
The charger is not providing the correctcharge voltage.1. The input power cord is not plugged into the AC wall outlet.
2. The dipswitch is not set to the correct input voltage.
3. The charger has an internal fault.
1. Plug the input power cord into the AC wall outlet.
2. Set the dipswitch to the correct setting.
3. Call for Service.
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