Minuteman Power Technologies RMA Policy

RMA Policy
Para Systemsí RMA policy is standard depot repair after the unit is 30-days old. Depot repair is that the customer sends the faulty unit in for repair. Para Systems repairs the faulty unit and then returns it to the customer. Customers with units less than 30-days old will receive an Advanced Replacement Unit (ARU). Para Systemsí requires the model number and serial number of the faulty unit before a RMA number can be issued.

In Warranty:

1-30 Days
Customers with units less than 30-days old will receive an ARU that is a new exact replacement unit, provided we have the unit in stock. If we do not have the exact unit in stock, depending on the customerís needs, Para Systems will ship a new unit of comparable size and features or a new larger unit in the same product line. Para Systems will pay the freight for standard ground shipments both ways. If the customer wants Para Systems to ship any other way except standard ground, then the customer has to pay for the freight. The customer can pay via credit card or purchase order. Included with the ARU will be an Automatic Return Service (ARS) label. Once the customer receives the ARU, the customer will put the faulty unit in the box that the ARU was shipped in, write the RMA number on the shipping box and then attach the ARS shipping label to the shipping box. The customer will have United Parcel Service (UPS) pick up the faulty unit and returned it to Para Systems. The ARU program is not mandatory. If the customer wants their original unit back, Para Systems will repair the faulty unit and return it to the customer. The turnaround time for an RMA is approximately 15-business days from the day of receipt. The warranty period will be the warranty stated in the unitís userís manual.

Over 30-days
Customers with units over thirty days old but still in warranty will send the faulty unit to Para Systems for repair. The customer will be responsible for the freight to Para Systems and Para Systems will be responsible for the freight to the customer. If the customer wants Para Systems to ship any other way except standard ground, then the customer has to pay for the freight. The customer can pay via credit card or by purchase order. The turnaround time for an RMA is approximately 15-business days from the day of receipt. The repaired unitís warranty period will not exceed the unused portion of the original warranty period.

Out of Warranty:

Customers with units out of warranty will have the following options:

  • The customer sends in their unit for repair. The customer is responsible for the freight both ways and the repair cost. The customer can pay via credit card or by purchase order. The turnaround time for an RMA is approximately 15-business days from the day of receipt. The warranty period will be 90-days.
  • The customer can buy a new exact replacement unit, or a new unit of comparable size and features. The customer is responsible for the freight and the cost of the new unit. The customer can pay via credit card or purchase order. The warranty period will be the stated warranty period of the new unit.

For more information, contact our technical support team at 800.238.7272.

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