Silver-Level Bundled Service Package

Description

Minuteman is dedicated to ensuring customer satisfaction, so we’ve designed service programs to lend you a hand when you need it.

Whether you’re just beginning to invest in your power protection, or you’re looking for a second set of eyes on your set-up, Minuteman’s optional add-on services make it easy to feel confident about the structure and safety of your power protection system.

Minuteman’s Silver-Level Bundled Service Program includes:

• Pre-installation Site Survey: 
  • Detailed review of site install location: Clears the way for an easy install by confirming the location of the final site install. Does it meet product’s environmental requirements? Are there any restrictions within the building? Is it a 1^st floor or upper-floor install? Does the building have an elevator? Are there any weight restrictions? What are the sizes of the doors and hallways to the final install site? All these factors are identified to prevent any last-minute headaches or problems.
  • Requirements assessment for delivery logistics: Are there personnel available on site to assist with the install? Does the freight company need to arrange for inside delivery? Is there a dock available or is a truck with a lift-gate required? Does the install site have the equipment to easily relocate the unit(s) within the building?
  • Clearly defined delivery date: Confirm that the products will arrive when the install site is ready. If the site is still under construction or the facility is closed the day of delivery, it could add to additional freight charges, for the shipper to re-deliver the product(s).
  • Concierge shipping logistics services: Is there a preferred manner of shipping? Does the customer require any specific carriers to be used? Are there any security restrictions involved? All these factors can be sorted out and confirmed prior to the installation.
  • Electrical Infrastructure checklist: Confirm with the authorized personnel all the available voltages and connections. Also make sure there is enough capacity available to support the install site. Verify if any specific connections are needed and if they are placed in the correct, or convenient, locations for the product install. Any conflicts in wiring or utility can delay the install for days while an authorized contractor is located to make the corrections.
  • Crucial equipment compatibility check: Catalogue the devices to be connected to the UPS to ensure their compatibility. Differences in voltages, current draw or even input connections, can lead to long delays and expensive changes.
  • Convenient scheduling arrangements: We will coordinate with shipping carrier and all the involved on-site parties to be available on the day of delivery and install, minimizing labor and installation costs.
• Priority Customer Service Status
• 1 Year Warranty Extension: Knowing all parameters of the UPS install and startup have been properly completed, Para adds to customer peace of mind by extending the standard product warranty for an additional year.
• Warranty Replacement Service: Send in the unit you’re having an issue with so our in-house technicians can take a look at it and we will either repair or replace the unit.