MINUTEMAN® WARRANTY

The best warranty and support system in the Industry – find out why.

Minuteman’s products are backed by the industry’s best warranty and support system in the industry. Lengthy warranties, non-prorated battery coverage, and Minuteman’s Platinum Protection Plan® ensure that you will receive years of trouble-free service from your purchase.

  • Date Format: MM slash DD slash YYYY

Para Systems, Inc. (Para Systems) warrants this equipment, when properly applied and operated within specified conditions, against faulty materials or workmanship for a period of three years from the date of purchase. For equipment sites within the United States and Canada, this warranty covers depot repair or replacement of defective equipment at the discretion of Para Systems. Depot repair will be from the nearest authorized service center. The customer pays for shipping the product to Para Systems. Para Systems pays ground freight to ship the product back to the customer. Replacement parts and warranty labor will be borne by Para Systems. For equipment located outside of the United States and Canada, Para Systems only covers faulty parts. Para Systems products that are depot repaired or replaced pursuant to this warranty shall only be warranted for the unexpired portion of the warranty applying to the original product. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.

The warranty shall be void if (a) the equipment is damaged by the customer, is improperly used, is subjected to an adverse operating environment, or is operated outside the limits of its electrical specifications; (b) the equipment is repaired or modified by anyone other than Para Systems or Para Systems approved personnel; or (c) has been used in a manner contrary to the product’s User’s Manual or other written instructions.

Any technical advice furnished before or after delivery in regard to use or application of Para Systems’ equipment is furnished without charge and on the basis that it represents Para Systems’ best judgment under the circumstances, but it is used at the recipient’s sole risk.

EXCEPT AS PROVIDED HEREIN, PARA SYSTEMS MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation of implied warranties; therefore, the aforesaid limitation(s) may not apply to the purchaser.

EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL PARA SYSTEMS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Para Systems is not liable for any costs, such as; labor for on-site installation, on-site maintenance or on-site service, lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, cost of substitutes, claims by third parties, or otherwise. The sole and exclusive remedy for breach of any warranty, expressed or implied, concerning Para Systems’ products and the only obligation of Para Systems hereunder, shall be depot repair or replacement of defective equipment, components, or parts; or, at Para Systems’ option, refund of the purchase price or substitution with an equivalent replacement product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

No employee, salesman, or agent of Para Systems is authorized to add to or vary the terms of this warranty.

Para Systems, Inc. (Para Systems) warrants this equipment, when properly applied and operated within specified conditions, against faulty materials or workmanship for a period of five (5) years from the date of purchase. The battery warranty borne by Para Systems is limited to one (1) set of replacement batteries during the five (5) year warranty period. For equipment sites within the United States and Canada, this warranty covers depot repair or replacement of defective equipment at the discretion of Para Systems. Depot repair will be from the nearest authorized service center. The customer pays for shipping the product to Para Systems. Para Systems pays ground freight to ship the product back to the customer. Replacement parts and warranty labor will be borne by Para Systems. For equipment located outside of the United States and Canada, Para Systems only covers faulty parts. Para Systems products that are depot repaired or replaced pursuant to this warranty shall only be warranted for the unexpired portion of the warranty applying to the original product. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.

The warranty shall be void if (a) the equipment is damaged by the customer, is improperly used, is subjected to an adverse operating environment, or is operated outside the limits of its electrical specifications; (b) the equipment is repaired or modified by anyone other than Para Systems or Para Systems approved personnel; or (c) has been used in a manner contrary to the product’s User’s Manual or other written instructions.

Any technical advice furnished before or after delivery in regard to use or application of Para Systems’ equipment is furnished without charge and on the basis that it represents Para Systems’ best judgment under the circumstances, but it is used at the recipient’s sole risk.

EXCEPT AS PROVIDED HEREIN, PARA SYSTEMS MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation of implied warranties; therefore, the aforesaid limitation(s) may not apply to the purchaser.

EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL PARA SYSTEMS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Para Systems is not liable for any costs, such as; labor for on-site installation, on-site maintenance or on-site service, lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, cost of substitutes, claims by third parties, or otherwise. The sole and exclusive remedy for breach of any warranty, expressed or implied, concerning Para Systems’ products and the only obligation of Para Systems hereunder, shall be depot repair or replacement of defective equipment, components, or parts; or, at Para Systems’ option, refund of the purchase price or substitution with an equivalent replacement product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

No employee, salesman, or agent of Para Systems is authorized to add to or vary the terms of this warranty.

RMA Policy

Para Systems’ RMA policy is standard depot repair after the unit is 30-days old. Depot repair is that the customer sends the faulty unit in for repair. Para Systems repairs the faulty unit and then returns it to the customer. Customers with units less than 30-days old will receive an Advanced Replacement Unit (ARU). Para Systems’ requires the model number and serial number of the faulty unit before a RMA number can be issued.

In Warranty:

1-30 Days
Customers with units less than 30-days old will receive an ARU that is a new exact replacement unit, provided we have the unit in stock. If we do not have the exact unit in stock, depending on the customer’s needs, Para Systems will ship a new unit of comparable size and features or a new larger unit in the same product line. Para Systems will pay the freight for standard ground shipments both ways. If the customer wants Para Systems to ship any other way except standard ground, then the customer has to pay for the freight. The customer can pay via credit card or purchase order. Included with the ARU will be an Automatic Return Service (ARS) label. Once the customer receives the ARU, the customer will put the faulty unit in the box that the ARU was shipped in, write the RMA number on the shipping box and then attach the ARS shipping label to the shipping box. The customer will have United Parcel Service (UPS) pick up the faulty unit and returned it to Para Systems. The ARU program is not mandatory. If the customer wants their original unit back, Para Systems will repair the faulty unit and return it to the customer. The turnaround time for an RMA is approximately 15-business days from the day of receipt. The warranty period will be the warranty stated in the unit’s user’s manual.

Over 30-days
Customers with units over thirty days old but still in warranty will send the faulty unit to Para Systems for repair. The customer will be responsible for the freight to Para Systems and Para Systems will be responsible for the freight to the customer. If the customer wants Para Systems to ship any other way except standard ground, then the customer has to pay for the freight. The customer can pay via credit card or by purchase order. The turnaround time for an RMA is approximately 15-business days from the day of receipt. The repaired unit’s warranty period will not exceed the unused portion of the original warranty period.

Out of Warranty:

Customers with units out of warranty will have the following options:

  • The customer sends in their unit for repair. The customer is responsible for the freight both ways and the repair cost. The customer can pay via credit card or by purchase order. The turnaround time for an RMA is approximately 15-business days from the day of receipt. The warranty period will be 90-days.
  • The customer can buy a new exact replacement unit, or a new unit of comparable size and features. The customer is responsible for the freight and the cost of the new unit. The customer can pay via credit card or purchase order. The warranty period will be the stated warranty period of the new unit.

For more information, contact our technical support team at 800.238.7272.

Platinum Protection Policy

THIS POLICY IS NOT A WARRANTY. REFER TO THE PARA SYSTEMS LIMITED WARRANTY FOR INFORMATION CONCERNING THE WARRANTY FOR YOUR PARA SYSTEMS PRODUCT. THE LIMITATIONS AND CONDITIONS CONTAINED IN THIS POLICY DO NOT AFFECT THE TERMS OF THE WARRANTY.
In the United States and Canada only, for Standard 120, 208, 240 Volt Products1

The Initial Purchaser of this Para Systems product, (“Product”), is protected, for the lifetime of the product, against certain losses due to AC power line transients for properly connected electronic equipment (referred to as the “Connected Equipment”) subject to certain terms and conditions provided below.

This Platinum Protection Policy is not deemed “first dollar” coverage. Para Systems obligation is reduced by any amounts that the Initial Purchaser is entitled to recover, whether recovery is requested or not, from other sources regarding the Connected Equipment, including insurance, other warranty, extended warranty, or legal liability, whether or not the Initial Purchaser makes a claim for recovery including, but not limited to, a claim under any applicable insurance, other warranty, extended warranty, or a legal liability claim.

To be covered under the Platinum Protection Policy: (a) you must notify Para Systems within ten (10) days of the event for which you intend to make the Connected Equipment claim; (b) the Product must have undeniable physical evidence of allowing an AC power line transient that directly and proximately caused the damage; (c) the Connected Equipment must have been damaged by a transient, spike, or surge (“Power Disturbance”) on a properly installed, grounded, and National Electric Code, (“NEC”), code-compliant 120, 208, 240-volt AC power line in the United States or Canada, by a Power Disturbance on standard telephone land line or PBX telephone equipment line that is properly installed and connected to an RJ11 port on the Product; or by a Power Disturbance on a standard Local Area Network connection that is properly installed and connected to an RJ45 port on the Product and (d) is directly plugged into, and properly connected to, the Product in its original condition which was properly operated when a Power Disturbance passed through the Product and (i) exhausts the protection capacity of the Product or (ii) damages the Product.

Further, the Platinum Protection Policy does not apply if the Product has been operated in a failure mode or not in compliance with Para Systems’ operating instructions in the Product user’s manual, or if the Connected Equipment has not been operated in compliance with the instructions and manuals of its manufacturer/vendor.

Para Systems’ total liability under this Platinum Protection Policy is limited to the Agreed Damage Amount.

Platinum Protection Policy Dollar and Period Limits

For purchasers that meet the qualifications and conditions set forth in this policy, Para Systems will provide reimbursement (cost of repair or fair market value as determined by Para Systems) during the period limits and up to the dollar limits stated as follows:

Product1 Dollar limit Period
PRO-RT Series 100,000 Lifetime2
Encompass Series 150,000 Lifetime2
Endeavor-LCD Series 200,000 Lifetime2
Enspire Series 50,000 Lifetime2
Entrust-LCD Series 75,000 Lifetime2
ERS Series 100,000 Lifetime2
Enterprise Plus LCD Series 100,000 Lifetime2
Entrepid Series 100,000 Lifetime2
MMS PDU Series 50,000 Lifetime2
CPE Series 40,000 Lifetime2
RPM Series 30,000 Lifetime2
Note 1: “Standard” (or “Std.”) is defined as excluding all “custom manufactured” products.
Note 2: “Lifetime” period is the designed and engineered life of the original product while owned by the Initial Purchaser (“you” or “Purchaser”).

Eligibility for coverage under the Platinum Protection Policy

  1. The Product must be registered by returning to Para Systems the warranty card, (if applicable), provided with the Product within 10 days of purchase. All information must be filled in, and you should retain a copy for your records.
  2. All Connected Equipment must be UL or CSA approved.
  3. The Product must be plugged into a properly wired and grounded outlet. Input surge devices, extension cords, adapters, ground wires, or electrical connections not manufactured by Para Systems are not allowed and void the Platinum Protection Policy. No other surge protection device may be connected to the output sockets of the Product. The installation must comply with all applicable electrical and safety codes set forth pursuant to the NEC.
  4. Any claim under the Platinum Protection Policy must be made within 10 days of the date of alleged damage to the Connected Equipment.
  5. The Platinum Protection Policy covers only Standard Para Systems 120, 208, 240 Volt1 products used in the United States and Canada only.

What is not covered under the Platinum Protection Policy:

  1. Restoration of lost data and reinstallation of software are not covered.
  2. This policy does not cover damage from a cause other than AC power-line transients, except for damage due to telephone line, Local Area Network or CATV transients, which is covered only if the Product offers such protection. In addition to the first two conditions on the previous page, the following are expressly excluded from coverage:
  3. DAMAGE CAUSED BY FAILURE TO PROVIDE A SUITABLE INSTALLATION ENVIRONMENT FOR THE PRODUCT (INCLUDING, BUT NOT LIMITED TO, LACK OF A PROPER SAFETY GROUND).
  4. Damage caused by the use of the Para Systems Product for purposes other than those for which it was designed.
  5. Damage caused by accidents, or disasters such as fire, flood, wind, etc.
  6. Damage caused by abuse, misuse, alteration, modification, or negligence, etc.
  7. This policy is null and void if, in Para Systems’ view, the Product has been tampered with or altered in any way.
  8. EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL PARA SYSTEMS BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE PARA SYSTEMS PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE PARA SYSTEMS PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.
  9. Any labor costs or travel, room and board expenses associated with the repair and/or restoration of hardware, software or data related to the Platinum Protection Policy claim.

Submitting a Platinum Protection Policy Claim:

  1. Mark the Platinum Protection Policy RMA number on the Para Systems product you are returning.
  2. Pack the Para Systems product in its original packaging or similar packing materials if the original packaging has been discarded. Enclose the completed Platinum Protection Policy claim form and a copy of your original sales receipt for the Product in the box.
  3. Mark the RMA number clearly on the outside of the box.
  4. Ship the Product (one-way shipping charges paid by you) to:
    Para Systems, Inc.
    1455 LeMay Drive
    Carrollton, TX 75007
    Attn: PPP RMA#______
  5. Para Systems will evaluate the product to determine its level of functionality, and will examine the product for evidence of damage from AC power-line transients (telephone line, Local Area Network, or CATV transients, if applicable). (A) If Para Systems’ evaluation provides no evidence of damage from power-line transients (telephone line, Local Area Network, or CATV transients, if applicable), Para Systems will send to the Purchaser (i) a report summarizing the tests performed and (ii) a rejection of claim notice. (B) If the Product shows evidence of damage from power-line transients (telephone line, Local Area Network, or CATV transients, if applicable), Para Systems will request that all Connected Equipment for which a Platinum Protection Policy claim has been submitted, be sent for evaluation to either Para Systems or an authorized service center. If it is determined that the Connected Equipment has been damaged from AC power-line transients (telephone line, Local Area Network, or CATV transients, if applicable), Para Systems will, at its discretion, either authorize you to have the equipment repaired or reimburse you for the fair market value3 of the damaged equipment, up to the dollar limits stated above.
  6. If you are authorized by Para Systems to have the Connected Equipment repaired, the repair must be performed at a service center that is authorized by the manufacturer of the Connected Equipment. Para Systems reserves the right to contact the authorized service center directly to discuss repair costs and damage to the Connected Equipment to determine if it was caused by AC powerline transients (telephone line, Local Area Network, or CATV transients, if applicable) and the right to request that the service center forward the Connected Equipment or components of the Connected Equipment to Para Systems for inspection.
  7. Para Systems will, after determining that the damage was caused by the failure of the Product to protect against AC power-line transients (telephone line, Local Area Network, or CATV transients, if applicable), issue payment to you, in its sole discretion, for either cost of repair or the fair market value of the Connected Equipment, up to the dollar limits stated above. Para Systems reserves the right to require you to transfer title and deliver the Connected Equipment to Para Systems if it chooses to reimburse you for the fair market value of the Connected Equipment.
  8. Unless modified in writing signed by an officer of Para Systems and you, the terms of this policy are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this agreement. No employee of Para Systems or any other party is authorized to make any representations beyond those made in this agreement concerning the Platinum Protection Policy.

Note 3: The fair market value of the Connected Equipment as established by the lower of (a) the average price the same or similar items are being sold for on eBay, (b) the price list of Orion Blue Book (or if such price list is no longer published, a published or announced price list reasonably selected by Para Systems), or (c) the lowest price the same or similar items can be purchased for in the United States or the amount(s) of all payment(s) you have or are entitled to receive from insurance, other warranties, extended warranties, a legal liability claim or from other sources or persons for the Connected Equipment or damage to such equipment so that Para Systems’ maximum liability shall be reduced to reflect all such other payments or sources of recovery, whether applied for or not.

5 Full Years of Trouble-free Service – Guaranteed

Minuteman UPSs already ship with the best warranty in the business at 3 years, including non-prorated battery coverage on most products.

Two levels of Extended Warranty Plans are also available on most UPS product lines. These plans ensure a full 5 years of trouble-free ownership.

Extended Warranty plans are an excellent addition to UPSs included with telecommunications, security, or network equipment that carries a 5-year maintenance agreement or service contract.

Contact us for information regarding extended warranties. 

Standard Warranty Standard
Extended Warranty
Premier
Extended Warranty
Warranty Term 3 Years 5 Years 5 Years
Battery Warranty
(Not pro-rated)
Yes Yes Yes
Free Battery Recycling Upon Request Upon Request Automatic
Warranty Policy Repair or replace Repair or replace Repair or replace
Free ground freight Return Only Return Only All included
Special Product Offers Yes Yes
Unique warranty
ID Labels
Yes Yes
Batteries warranted
for 5 Years
Yes Yes
Battery Replacement
Notification
Yes
Priority Repair Response Yes

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