Minuteman’s products are backed by the industry’s best warranty and support system in the industry. Lengthy warranties, non-prorated battery coverage, and Minuteman’s Platinum Protection Plan® ensure that you will receive years of trouble-free service from your purchase.
Minuteman is here to help you decode your UPS warranty plan. Read more on our PowerBlog.
Para Systems, Inc. (Para Systems) warrants this equipment, when properly applied and operated within specified conditions, against faulty materials or workmanship for a period of three years from the date of purchase. For equipment sites within the United States and Canada, this warranty covers depot repair or replacement of defective equipment at the discretion of Para Systems. Depot repair will be from the nearest authorized service center. The customer pays for shipping the product to Para Systems. Para Systems pays ground freight to ship the product back to the customer. Replacement parts and warranty labor will be borne by Para Systems. For equipment located outside of the United States and Canada, Para Systems only covers faulty parts. Para Systems products that are depot repaired or replaced pursuant to this warranty shall only be warranted for the unexpired portion of the warranty applying to the original product. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.
The warranty shall be void if (a) the equipment is damaged by the customer, is improperly used, is subjected to an adverse operating environment, or is operated outside the limits of its electrical specifications; (b) the equipment is repaired or modified by anyone other than Para Systems or Para Systems approved personnel; or (c) has been used in a manner contrary to the product’s User’s Manual or other written instructions.
Any technical advice furnished before or after delivery in regard to use or application of Para Systems’ equipment is furnished without charge and on the basis that it represents Para Systems’ best judgment under the circumstances, but it is used at the recipient’s sole risk.
EXCEPT AS PROVIDED HEREIN, PARA SYSTEMS MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation of implied warranties; therefore, the aforesaid limitation(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL PARA SYSTEMS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Para Systems is not liable for any costs, such as; labor for on-site installation, on-site maintenance or on-site service, lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, cost of substitutes, claims by third parties, or otherwise. The sole and exclusive remedy for breach of any warranty, expressed or implied, concerning Para Systems’ products and the only obligation of Para Systems hereunder, shall be depot repair or replacement of defective equipment, components, or parts; or, at Para Systems’ option, refund of the purchase price or substitution with an equivalent replacement product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
No employee, salesman, or agent of Para Systems is authorized to add to or vary the terms of this warranty.
Para Systems, Inc. (Para Systems) warrants this equipment, when properly applied and operated within specified conditions, against faulty materials or workmanship for a period of five (5) years from the date of purchase. The battery warranty borne by Para Systems is limited to one (1) set of replacement batteries during the five (5) year warranty period. For equipment sites within the United States and Canada, this warranty covers depot repair or replacement of defective equipment at the discretion of Para Systems. Depot repair will be from the nearest authorized service center. The customer pays for shipping the product to Para Systems. Para Systems pays ground freight to ship the product back to the customer. Replacement parts and warranty labor will be borne by Para Systems. For equipment located outside of the United States and Canada, Para Systems only covers faulty parts. Para Systems products that are depot repaired or replaced pursuant to this warranty shall only be warranted for the unexpired portion of the warranty applying to the original product. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.
The warranty shall be void if (a) the equipment is damaged by the customer, is improperly used, is subjected to an adverse operating environment, or is operated outside the limits of its electrical specifications; (b) the equipment is repaired or modified by anyone other than Para Systems or Para Systems approved personnel; or (c) has been used in a manner contrary to the product’s User’s Manual or other written instructions.
Any technical advice furnished before or after delivery in regard to use or application of Para Systems’ equipment is furnished without charge and on the basis that it represents Para Systems’ best judgment under the circumstances, but it is used at the recipient’s sole risk.
EXCEPT AS PROVIDED HEREIN, PARA SYSTEMS MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation of implied warranties; therefore, the aforesaid limitation(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL PARA SYSTEMS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Para Systems is not liable for any costs, such as; labor for on-site installation, on-site maintenance or on-site service, lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, cost of substitutes, claims by third parties, or otherwise. The sole and exclusive remedy for breach of any warranty, expressed or implied, concerning Para Systems’ products and the only obligation of Para Systems hereunder, shall be depot repair or replacement of defective equipment, components, or parts; or, at Para Systems’ option, refund of the purchase price or substitution with an equivalent replacement product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
No employee, salesman, or agent of Para Systems is authorized to add to or vary the terms of this warranty.
Para Systems’ RMA policy is standard depot repair after the unit is 30-days old. Depot repair is that the customer sends the faulty unit in for repair. Para Systems repairs the faulty unit and then returns it to the customer. Customers with units less than 30-days old will receive an Advanced Replacement Unit (ARU). Para Systems’ requires the model number and serial number of the faulty unit before a RMA number can be issued.
1-30 Days
Customers with units less than 30-days old will receive an ARU that is a new exact replacement unit, provided we have the unit in stock. If we do not have the exact unit in stock, depending on the customer’s needs, Para Systems will ship a new unit of comparable size and features or a new larger unit in the same product line. Para Systems will pay the freight for standard ground shipments both ways. If the customer wants Para Systems to ship any other way except standard ground, then the customer has to pay for the freight. The customer can pay via credit card or purchase order. Included with the ARU will be an Automatic Return Service (ARS) label. Once the customer receives the ARU, the customer will put the faulty unit in the box that the ARU was shipped in, write the RMA number on the shipping box and then attach the ARS shipping label to the shipping box. The customer will have United Parcel Service (UPS) pick up the faulty unit and returned it to Para Systems. The ARU program is not mandatory. If the customer wants their original unit back, Para Systems will repair the faulty unit and return it to the customer. The turnaround time for an RMA is approximately 15-business days from the day of receipt. The warranty period will be the warranty stated in the unit’s user’s manual.
Over 30-days
Customers with units over thirty days old but still in warranty will send the faulty unit to Para Systems for repair. The customer will be responsible for the freight to Para Systems and Para Systems will be responsible for the freight to the customer. If the customer wants Para Systems to ship any other way except standard ground, then the customer has to pay for the freight. The customer can pay via credit card or by purchase order. The turnaround time for an RMA is approximately 15-business days from the day of receipt. The repaired unit’s warranty period will not exceed the unused portion of the original warranty period.
Customers with units out of warranty will have the following options:
For more information, contact our technical support team at 800.238.7272.
5 Full Years of Trouble-free Service – Guaranteed
Minuteman UPSs already ship with the best warranty in the business at 3 years, including non-prorated battery coverage on most products.
Two levels of Extended Warranty Plans are also available on most UPS product lines. These plans ensure a full 5 years of trouble-free ownership.
Extended Warranty plans are an excellent addition to UPSs included with telecommunications, security, or network equipment that carries a 5-year maintenance agreement or service contract.
Contact us for information regarding extended warranties.
| Standard Warranty | Standard Extended Warranty |
Premier Extended Warranty |
|
|---|---|---|---|
| Warranty Term | 3 Years | 5 Years | 5 Years |
| Battery Warranty (Not pro-rated) |
Yes | Yes | Yes |
| Free Battery Recycling | Upon Request | Upon Request | Automatic |
| Warranty Policy | Repair or replace | Repair or replace | Repair or replace |
| Free ground freight | Return Only | Return Only | All included |
| Special Product Offers | – | Yes | Yes |
| Unique warranty ID Labels |
– | Yes | Yes |
| Batteries warranted for 5 Years |
– | Yes | Yes |
| Battery Replacement Notification |
– | – | Yes |
| Priority Repair Response | – | – | Yes |
